Frequently Asked Questions
Everything you need to know about your next ride at Giant Bikes Osborne Park.
Do you offer professional bike assembly for online orders?
Yes, all bikes purchased through Giant Bikes Osborne Park are professionally assembled by our certified technicians to ensure safety and optimal performance before they reach you.
What is your return policy for cycling gear and accessories?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for safety reasons, helmets and certain technical apparel may have specific return conditions.
Can I book a bike service or repair online?
Absolutely. You can schedule a service appointment through our website or visit our Osborne Park workshop for everything from basic tune-ups to advanced suspension servicing.
Do you provide Click and Collect services?
Yes, you can purchase your bike or gear online and collect it directly from our Osborne Park store. We will notify you as soon as your order is ready for pickup.
What financing options are available for new bike purchases?
We offer several flexible payment solutions, including Zip Pay and other financing plans, to help you get on the road or trail sooner with manageable installments.
Does my new Giant bike come with a warranty?
Every new Giant bike comes with a manufacturer's warranty covering the frame and components. Additionally, we provide a complimentary first service to ensure your new ride is breaking in perfectly.