Returns & Exchanges
At Giant Bikes Osborne Park, we want you to be completely satisfied with your cycling gear and offer a flexible return policy for items in original condition. Whether you purchased the wrong size or changed your mind, our team is here to ensure you get back on the road with the right equipment.
Check Eligibility
Ensure your item is unused, in its original packaging, and within the 30-day return window from the date of purchase.
Prepare Documentation
Locate your original tax invoice or proof of purchase to facilitate a smooth verification process in-store or online.
Return to Store
Bring your item to our Osborne Park showroom for an immediate inspection and processing by our expert mechanical staff.
Receive Refund or Exchange
Once approved, choose between an even exchange for a different product, a store credit, or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing